Terms of Service

These terms govern your use of the 4ROOMS website and, together with each customer's order form and data-processing agreement, the 4ROOMS platform. By using the site or the platform you agree to them. We have tried to write them the way we write software: short, clear and without traps.

1. The service

4ROOMS is a hotel operations platform: reservations, front desk, housekeeping, billing, channel management, revenue and reporting on a single database. We provide it as a subscription, host it, secure it and keep it improving. The specific modules, property counts and fees for each customer are set out in that customer's order form.

2. Accounts

Hotel administrators create and manage staff accounts. You are responsible for keeping credentials confidential, for the accuracy of the data you enter, and for making sure account roles reflect who should see what. Tell us immediately at support@4rooms.tech if you suspect unauthorised access.

3. Acceptable use

Use the platform for operating lawful accommodation businesses. Do not attempt to breach security, probe other customers' data, resell access without an agreement, send spam through our messaging features, or use the service to store content you have no right to store. We may suspend accounts that put other customers or guests at risk, and we will tell you why.

4. Your data

Your data is yours. Reservations, guest records, folios and reports belong to the hotel that created them. We process them only to provide the service, as described in our Privacy Policy and each customer's data-processing agreement. You can export your data in standard formats at any time, including when you leave.

5. Fees and renewal

Subscriptions are billed per property as set out in the order form: every module included, no per-module upsells and no commission on direct bookings. Fees renew with the subscription term unless either side gives notice as the order form provides. If a payment fails we will tell you and allow a reasonable period to fix it before restricting access.

6. Availability and support

We target the availability level stated in the order form and publish maintenance windows in advance. Support is provided by people who have worked in hotels, during the hours described on our contact page, with an on-call rotation for anything that stops a check-in.

7. Intellectual property

We own the platform, its code and its design; you own your data and your branding. You grant us the limited rights needed to host and display your content within the service. Feedback you give us may be used to improve the product without obligation, though we usually say thank you in person.

8. Warranties and liability

We warrant that the service will perform materially as described and that we will provide it with reasonable skill and care. Beyond that, the service is provided "as is" to the extent the law allows. Neither side is liable for indirect or consequential loss, and each side's total liability under these terms is capped at the fees paid in the twelve months before the claim, except for liability that cannot lawfully be limited, breach of confidentiality, or misuse of the other side's intellectual property.

9. Termination

Either side may end the agreement as the order form provides, or immediately for a material breach that is not fixed within thirty days of written notice. On termination we make your data available for export for at least sixty days, then delete it, except for records we must keep by law.

10. General

These terms are governed by the law named in the customer's order form (for website-only visitors, the laws of England and Wales). If a court finds part of these terms unenforceable, the rest stands. We may update these terms; material changes will be announced to customers in advance, and continued use after the effective date is acceptance. Questions: hello@4rooms.tech.